Transporteca

Privacy data policy

This is our privacy data policy for Website visitors, Registered users, Private customers, Business customers, Public Section Customers and Customer support users Related to the process Purchase of transportation.

Version 1.0
Last-Revised and Updated on 25th May 2018

Privacy policy process Purchase of transportation

As part of our business Transporteca collects personal data to be used in our process Purchase of transportation. The purpose of this process is to deliver to our website visitors and customers the best possible service in connection with search for knowledge about transportation of goods, search for prices for transportation of goods, booking of transportation of goods, and receiving the service of transportation of goods and related services. Specifically, the collection of personal data relates to the following persons:

  • Website visitors
  • Registered users
  • Private customers
  • Business customers
  • Public section customers
  • Customer support users

This policy describes how Transporteca collects personal data, the purpose for which these personal data are used and how Transporteca treats such data.

This policy contains statutory information regarding the Transporteca personal data processing. You can find information about your rights as a registered person in this privacy policy. If you as a Website visitor, Registered user, Private customer, Business customer, Public section customer or Customer support user have questions about the processing of your data, or you want to enforce your rights under privacy legislation please contact Transporteca using the contact details in this policy.

Collection of data

Transporteca collects personal data related to Website visitors, Registered users, Private customers, Business customers, Public section customers and Customer support users. These personal data are categorized as:

For Website visitors

  • Online Identifier/Cookies

For Registered users

  • Email
  • Name
  • Address
  • Phone number
  • Customer type (business, private or public)
  • Preferred currency

For Private customers

  • Email
  • Name
  • Address
  • Phone number

For Business customers

  • Email
  • Name
  • Address
  • Phone number
  • Company name and registration number

For Public section customers

  • Email
  • Name
  • Address
  • Phone number
  • Public section institution and EAN-number (or equivalent)

For Customer support users

  • Email
  • Name
  • Phone number (optional)

Transporteca collects data directly from the registered person/you via the following methods: Submitted on our website, email, phone and chat

Data is only collected with the consent of you as registered person, and such consent can be withdrawn at any time, by deselecting email communication in your profile on our website, deleting your profile, or contacting Transporteca by chat, email or phone.

Once consent is withdrawn any future processing of personal data within the scope of the consent is terminated.

Purpose of processing personal data

Transporteca collects personal data for the following purpose

For Website visitors

  • Statistical information to optimise our website
  • Improve and personalise your user experience in connection with Purchase of transportation

For Registered users

  • Identification of a person
  • Pricing and VAT calculation
  • Communication related to transportation of your goods
  • Marketing (optional)

For Private customers

  • Identification of a person
  • Communication related to transportation of your goods
  • Delivery of your transportation solution

For Business customers

  • Identification of a person
  • Communication related to transportation of your goods
  • Delivery of your transportation solution

For Public sector customers

  • Identification of a person
  • Communication related to transportation of your goods
  • Delivery of your transportation solution

For Customer support users

  • Identification of a person
  • Improve and adapt your customers service in accordance with your registered transportation history
  • Communication related to transportation of your goods
  • Communication related to general customer service

If the purpose of the company’s processing of personal data change, this will be communicated to the registered person/you before such changes takes effect. Such communication will in most cases consist of an update of this policy.

Deleting personal data

Transporteca keeps personal data relating to Website visitors, Registered users, Private customers, Business customers, Public section customers and Customer support users. Personal data is deleted at the time when the purpose related to the processing of personal data is completed. This means that the data will be kept in the following periods.

For Website visitors, Statistical information to improve our website

  • Online Identifier/Cookies: Will not be deleted

For Registered users, Identification of a person

  • Email: Will not be deleted

For Registered users, Pricing and VAT calculation

  • Address: Will not be deleted
  • Customer type (business, private or public): Will not be deleted

For Registered users, Communication related to transportation of your goods

  • Phone number: Will not be deleted

For Registered users, Marketing

  • Email: Kept until consent is withdrawn
  • Name: Kept until consent is withdrawn

For Private customers, Identification of a person

  • Email: Will not be deleted

For Private customers, Communication related to transportation of your goods

  • Email: Will not be deleted
  • Name: Will not be deleted

For Private customers, Delivery of your transportation solution

  • Name: Will not be deleted
  • Address: Will not be deleted
  • Phone number: Will not be deleted

For Business customers, Identification of a person

  • Email: Will not be deleted

For Business customers, Communication related to transportation of your goods

  • Email: Will not be deleted
  • Name: Will not be deleted

For Business customers, Delivery of your transportation solution

  • Name: Will not be deleted
  • Address: Will not be deleted
  • Phone number: Will not be deleted
  • Company name and registration number: Will not be deleted

For Public sector customers, Identification of a person

  • Email: Will not be deleted

For Public sector customers, Communication related to transportation of your goods

  • Email: Will not be deleted
  • Name: Will not be deleted

For Public sector customers, Delivery of your transportation solution

  • Name: Will not be deleted
  • Address: Will not be deleted
  • Phone number: Will not be deleted
  • Public section institution and EAN-number (or equivalent): Will not be deleted

For Customer support users, Identification of a person

  • Email: Will not be deleted

For Customer support users, Communication related to transportation of your goods

  • Name: Will not be deleted
  • Phone number: Will not be deleted

Use of data processors

Transporteca uses suppliers and subcontractors in the processing of personal data. Such “data processors” purely manages data according to the instructions of Transporteca. Transporteca uses the following data processors in relation to fulfilling the above-mentioned purposes of processing of personal data.

  • Amazon Web Services
  • Sendgrid
  • MailChimp
  • Zendesk
  • Myphone

3rd country data processors

Transporteca is using data processors in countries outside EU. These data processors are:

  • Amazon Web Services
  • Sendgrid
  • MailChimp
  • Zendesk

Transporteca has taken steps to ensure adequate protection of your personal data for each data processor outside of EU. We only use data processors that can document their use of the personal data and how it is protected.

This documentation consists of privacy data policies and data processing agreements.

Transfer of personal data

Transporteca transfers personal data to third parties in certain cases. Below we describe which personal data is transferred to which third party.

For Website visitors

  • Statistical information to improve our website: Google, Amazon Web Service

For Registered users

  • Identification of a person: Amazon Web Service
  • Pricing and VAT calculation: Amazon Web Service
  • Communication related to transportation of your goods: SendGrid
  • Marketing (optional): MailChimp

For Private customers

  • Identification of a person: Amazon Web Service
  • Communication related to transportation of your goods: SendGrid
  • Delivery of your transportation solution: Amazon Web Service, Transportation service providers (defined below), Insurance companies (defined below)

For Business customers

  • Identification of a person: Amazon Web Service
  • Communication related to transportation of your goods: SendGrid
  • Delivery of your transportation solution: Amazon Web Service, Transportation service providers (defined below), Insurance companies (defined below)

For Public sector customers

  • Identification of a person: Amazon Web Service
  • Communication related to transportation of your goods: SendGrid
  • Delivery of your transportation solution: Amazon Web Service, Transportation service providers (defined below), Insurance companies (defined below)

For Customer support users

  • Identification of a person: Amazon Web Service
  • Communication related to transportation of your goods: Amazon Web Service, SendGrid, Zendesk, Myphone
  • Communication related to general customer service: Amazon Web Service, SendGrid, Zendesk, Myphone

When you book a transportation solution on our website, Transporteca will transfer personal data to the specific Transportation service providers, used for delivering the transportation of your goods, and Insurance companies, if transportation insurance was included in your booking.

  • Transportation service providers: DB Schenker, Panalpina, Strait Air, TNT, UPS, FedEx, Freja, DSV, Dimotrans, iContainers, Atlas Forwarding, Holland & Stockford, Leman, IAT, Bennys Transportfirma, JMJ Transport & Flytning, Pakke.dk, Yoyo, Vanguard, Shipco, MKP Spedition
  • Insurance companies: First Marine

When you book a transportation solution, your personal data will only be shared with the specific Transporteca service providers and Insurance companies involved in your specific transportation solution.

In addition to above personal data is only disclosed in cases where Transporteca is required to do so by law, including compliance with the data privacy regulation/directives and country-specific personal data laws.

Rights of the data subject

Under the Privacy Data Protection Act and EU privacy directive the data subjects (“You”) have certain rights regarding the personal data collected by Transporteca in relation to your person. These rights are:

Right to access – You have, under certain conditions, the right to access the data as Transporteca keeps about your person

Right to rectification of data – You have the right to correct errors or omissions in the data Transporteca treats related to your person

Right to deletion – You have, under certain conditions, the right to request deletion of data related to your person. Note that this right does not apply to most legal treatments of personal data. If you have consented to the processing of your personal data, you may withdraw your consent to this processing, by which related data are deleted.

Subject to limited treatment – In some cases you have the right to suspend the processing of your personal data. This will apply if the accuracy of the data is questioned, if you want a copy of unlawfully processed data and thus do not want these deleted, if you need to prolong the storage of data longer than Transporteca’s purpose allows, or if you dispute the right to process your data and such a dispute is not decided.

Right to data portability – You have, in some cases, the right to receive the personal data that Transporteca has collected about your person in a structured, widely used and machine-readable format, for the use of transferring your personal data to another data controller

Right to insight – You may, in some cases, object to the processing of your personal data. If you object to the processing of your data, these will no longer be processed unless there are significant legitimate reasons for this or the processing is required for the determination or defence of a legal claim. If your data is processed for direct marketing purposes, you may object to this at any time, resulting in a termination of such processing.

Use of your rights

EU privacy data regulation and/or local law govern your rights related to data privacy. These rights are not absolute rights, but rights that you can exercise depending on how personal data is processed by Transporteca.

Should you wish to exercise any of the above rights, please forward your inquiry via Transporteca’s contact person, using the contact information in this policy.

Transporteca will assess individual inquiries as soon as possible.

If you wish to appeal against the processing of your personal data to an external authority, such complaints must be forwarded to the supervisory authority of your EU home country. In the United Kingdom this would be the Information Commissioner’s Office (ICO).

Automatic decisions and profiling

Transporteca may use the data subject’s personal data for profiling or as a basis for automatic decisions.

The data used for automatic decisions are as follows: Address, Customer type (business, private or public), Preferred currency

The data obtained basis profiling is as follows: Customer type (business, private or public)

Automatic decisions and profiling will only be used for identifying relevant transportation options and personalising our communication to you.

If you do not want to be subject to automatic decisions and or profiling, you can contact the Transporteca’s contact person within the meaning of this policy with the desire for human intervention in the manner contesting the automated decisions and / or profiling.

Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to Website visitors. It means that we advertise to previous visitors who have completed a task on our site, for example making a search for transportation or placing a transportation booking. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with this privacy policy and Google’s Privacy Policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Security

The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, in accordance with the risk related to the data and processing hereof. If you have any questions about the security of your personal data, you can contact us via the contract information in this policy.

Contact data

Transporteca contact person for personal data

Christian Vinther
Transporteca
+44 20 8068 2122
[email protected]

Transporteca has no data protection officer. Please contact the company’s contact person for inquiries related to data privacy.